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{"id":15891,"date":"2025-07-18T05:57:15","date_gmt":"2025-07-18T05:57:15","guid":{"rendered":"https:\/\/pecbweb.com\/?page_id=15891"},"modified":"2025-11-25T16:32:12","modified_gmt":"2025-11-25T15:32:12","slug":"pecb-refund-policy","status":"publish","type":"page","link":"https:\/\/pecbweb.com\/en\/about\/pecb-refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15891\" class=\"elementor elementor-15891\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b87e00a e-flex e-con-boxed e-con e-parent\" data-id=\"5b87e00a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-797d8927 elementor-widget elementor-widget-heading\" data-id=\"797d8927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5fa3636 e-flex e-con-boxed e-con e-parent\" data-id=\"5fa3636\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97482f2 elementor-widget elementor-widget-text-editor\" data-id=\"97482f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"auto\">\r\n        <style>\r\n            .child-pages {\r\n                display: flex;\r\n                flex-wrap: wrap;\r\n                justify-content: center;\r\n                gap: 8px;\r\n                width: fit-content;\r\n         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class=\"child-pages\"><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/\">About<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/accreditations-and-affiliations\/\">Accreditations and Affiliations<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/behavior-policy\/\">Behavior Policy<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/certification-mark-use-policy\/\">Certification Mark Use Policy<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/pecb-certification-process\/\">Certification Process<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/code-of-ethics\/\">Code of Ethics<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/complaint-and-appeal-policy\/\">Complaint and Appeal Policy<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/digital-trust\/\">Digital Trust: Building a Secure Future<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/gdpr-privacy-statement\/\">GDPR Privacy Statement<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/pecb-code-of-ethics-violation-policy\/\">PECB Code Of Ethics Violation Policy<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/team\/\">PECB Leadership<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/pecb-policy-regarding-canadian-and-international-economic-sanctions-and-the-countries-impacted\/\">PECB Policy Regarding Canadian and International Economic Sanctions and the Countries Impacted<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/pecb-quality-and-information-security-policies\/\">Quality and Information Security Policies<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/pecb-refund-policy\/\">Refund Policy<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/statement-of-impartiality\/\">Statement of Impartiality<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/values-of-pecb-certification\/\">The Value of PECB Certification<\/a><\/li><li class=\"\"><a href=\"https:\/\/pecbweb.com\/en\/about\/violation-of-pecb-brand-and-fraud-reporting-policy\/\">Violation of PECB Brand and Fraud Reporting Policy<\/a><\/li><\/ul><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-401f1dbd e-flex e-con-boxed e-con e-parent\" data-id=\"401f1dbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a4b92c3 elementor-widget elementor-widget-text-editor\" data-id=\"3a4b92c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong>1. Purpose<\/strong><\/h2><p>This document shows the Refund Policy in place at PECB and the steps that the customer has to follow <br \/>to get the refund.<\/p><h2><strong>2. Scope<\/strong><\/h2><p>The scope of the policy covers all refund requests related to payments for PECB Group Inc., including but <br \/>not limited to Training, Certification, Examination, Store, PECB Skills.<\/p><h2><strong>3. Policy<\/strong><\/h2><p>PECB offers a refund only for certain circumstances as explained below. Requests for a refund can be <br \/>submitted only if a customer faces at least one of the following issues:<\/p><ol><li>In cases where double payment for the same invoice has been made.<\/li><li>In case of customer dissatisfaction with a training course or service provided by PECB. In this <br \/>situation, the customer needs to provide all the details of the circumstances that caused <br \/>dissatisfaction.<\/li><li>If a conference ticket has been purchased and the participant requests a refund.<\/li><li>In the case of a rejected CUP or CAP.<\/li><li>In the case where a technical issue prevents a customer from canceling a PECB Skills subscription, <br \/>or prevents them from obtaining a certificate<\/li><\/ol><p>\u00a0<\/p><p>When making a request for a refund, customers will be asked to provide all relevant evidence to support their claim.<\/p><p>PECB will review the refund request and based on the evidence provided, it will take one of the following <br \/>decisions:<\/p><ul><li>Refund approved: PECB\u2019s accounting team will review the refund request, and if the request is <br \/>approved, the refund will be executed by the payment authorities according to the same method <br \/>used originally when the customer paid for the service. If the customer prefers to be refunded in <br \/>a different method, he\/she needs to provide this information in the refund request form along <br \/>with all other relevant information.<\/li><li>However, it is suggested to the customer to keep the amount of credit in their account so that <br \/>they can use it for their next purchase.<\/li><li>Refund refused: PECB can refuse the refund request in case there is evidence of fraud, refund <br \/>abuse, lack of evidence, or other deceitful actions.<\/li><\/ul><p>\u00a0<\/p><p>Please note that:<\/p><ul><li>PECB will refund the exact amount it has received in its bank account. If any fees were applied <br \/>against your invoice, they will be deducted from the refund. <br \/>If reimbursement is made via bank transfer, the person requesting the refund will be responsible <br \/>for covering any bank fees charged to the sender (PECB).<\/li><li>If you want to submit a refund request, please download the REFUND REQUEST document and <br \/>send it to the following email address: <a href=\"mailto:refund@pecbweb.com\">refund@pecbweb.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy 1. Purpose This document shows the Refund Policy in place at PECB and the steps that the customer has to follow to get the refund. 2. Scope The scope of the policy covers all refund requests related to payments for PECB Group Inc., including but not limited to Training, Certification, Examination, Store, PECB [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":13144,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-15891","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - PECB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pecbweb.com\/en\/about\/pecb-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - PECB\" \/>\n<meta property=\"og:description\" content=\"Refund Policy 1. 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